Help
👋 Quick answers to common questions.
How do I scan a card?
Open Snap & Add, allow the camera, and hold one card up at a time. When it’s found you’ll hear a ding and see a ✓. Check your cards at the end, then add them.
It picked the wrong card. What now?
Tap the card in the list and choose the right one. Good light and a flat card (no glare) help a lot.
Can I bring my collection from another app?
Yes. Go to Import and upload a spreadsheet (CSV) from another app. You can undo an import any time.
Where do the prices come from?
Every price is an estimate in US dollars, and it shows its source and the date it was last updated.
How do I put the app on my phone?
Follow the steps on the Install page. It works on iPhone and Android.
I didn’t get my confirmation or reset email.
Check your Junk or Spam folder. Still nothing? You can resend the link from your Account page, or email us.
How do I delete my account?
See how to delete your account. You get 7 days to change your mind.
Is this an official Pokémon app?
No. Collector Scan is an independent fan tool and isn’t connected to Nintendo or The Pokémon Company.
Still stuck? Email help@collectorscan.app and we’ll help. More on the Support page.